If you listen very carefully, you will see what I mean!
I love travelling on the underground. I’m fortunate that I don’t have to do it every day and I rarely have to travel at peak times, so perhaps if I was a proper commuter I’d feel differently. Nevertheless, I love what you can learn from people watching, and people watching on the train is better than anywhere else.
I love watching people chatting to each other. Obvious first dates are always interesting. Happy drunks on their way home are good. Helpful staff (of whom there are many) undermine the horrible stories you read about in the popular press about how uncaring London underground employees are.
Most of all I love how kind people are. I watch with utter delight as people fight for the privilege of helping each other. Who is going to give up their seat for the pregnant lady. Or who is going to help the old man get up. Once, not that long ago, a young man stood up for me. I could have been insulted (I’m not that old and I definitely don’t feel it) but I was tired and grateful and he looked genuinely pleased at my appreciation.
Of course sometimes it doesn’t go according to plan. Today I watched a blind man enter the carriage. I could tell he was blind because not only did he have a white stick, but he was helped on by a station attendant. A young girl saw the young man’s plight, and stood up for him. However, she didn’t tell him she’d given up her seat, and of course, he couldn’t see the empty seat so continued to stand and look rather uncomfortable in the process. Fortunately, before I had the opportunity to lurch across the crowded moving train, in high heels and after two beers, someone else lent over to the blind man and guided him to the seat that had been vacated especially for him. Everyone looked pleased (not least of all the guy next to me whose feet I was bound to have trodden on if I’d continued on my way down the carriage) and my faith in humanity was restored, even if my concern at people’s communication skills continues.
So communication skills are my point today. It doesn’t matter how good you are at what you do, if you have no way of communicating those skills to your target audience. This is as true of the law as any other profession. It is why we not only offer a free consultation at the outset of a matter, but we also keep in regular contact with our clients and offer updates and catch ups.
If you have a legal matter that you want to talk about, and would like a free consultation, send me an email to email@example.com, headed “I hear you” and we’ll find somewhere where we can both have a seat and talk properly.
Kleyman & Co Solicitors. The full service law firm. All seeing and all hearing.